Frequently Asked Questions

Everything you need to know about your BONIA shopping experience.

How long does shipping typically take?

Domestic orders are usually delivered within 3-5 business days, while international shipping can take between 7-14 business days depending on your location and customs processing.

What is your return and exchange policy?

We offer a 14-day return policy for all unused items in their original packaging. Please ensure the security tag remains attached to be eligible for a full refund or exchange.

Are BONIA leather products covered by a warranty?

Yes, all BONIA leather goods come with a 6-month limited warranty covering manufacturing defects. This does not include wear and tear or damage caused by improper care.

How can I track my order status?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your delivery.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and various regional e-wallets or 'Buy Now, Pay Later' services at checkout.

How should I care for my BONIA leather bag?

To maintain the quality of your leather, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and storing the item in its provided dust bag when not in use.