Returns & Exchanges

At BONIA, we are committed to providing you with high-quality craftsmanship and offer a seamless 14-day return and exchange policy for items in their original condition. We ensure that your shopping experience remains as sophisticated and effortless as our collections.

1

Initiate Your Request

Log into your BONIA account and navigate to 'Order History' to select the item you wish to return and submit a formal request.

2

Pack with Care

Securely place the item in its original packaging, ensuring all tags, authenticity cards, and protective dust bags are included to qualify for a refund.

3

Arrange Collection

Affix the provided prepaid shipping label to your parcel and schedule a pickup with our designated courier or drop it off at an authorized location.

4

Quality Assessment

Once our artisans inspect the returned item for quality compliance, we will process your refund or exchange within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing